![]() ![]() This process may vary from facility to facility. The facility may decide that the block can be removed or that the line owner must contact them to have your number unblocked. Customer Service may email the facility to make an inquiry on your behalf. If your number was blocked by the facility, please contact Customer Service to request your number be unblocked. Sign and date the request before mailing it to: PO Box 2868, Mobile, AL 36652. On the bill, you will need to write: “I want to unblock calls from _ facility”. Include the page of the bill that shows you are the owner of the phone with your name, address, and phone number on it. If you intentionally blocked your phone number from an inmate and/or a facility, and you now want it unblocked, you will need to mail a copy of your phone bill to us. If the block is a result of a technical problem, it may take a few business days to resolve. Your phone number will be unblocked within one business day. If it is the result of a customer requested block, in order to unblock your phone number, we will need your account password, as well as the name and address listed on the account. They will determine the reason for the block. If you have enough money on your AdvancePay account and your calls are still being blocked, please contact Customer Service to request your number be unblocked. To ensure you meet the minimum requirement, check the rates by clicking Rates and Fees at the bottom of the page when you sign in to your ConnectNetwork account. If there are insufficient funds in your account to pay for a 5-minute call, then the call will not be completed. Q: Why are my calls being blocked? How do I unblock my phone number?Ī: If you already have an AdvancePay account and calls are not being received, check to make sure you have sufficient funds in the account. Note: If you request a block to your phone number via postal mail, it will be blocked from receiving calls from all facilities served by ConnectNetwork, GTL, DSI, and VAC. To contact us via phone, please call the appropriate number for the division that provides the correctional phone service to only block that division of GTL: If you want multiple phone numbers blocked from a specific facility, you must send a copy of each phone bill for each phone number you want blocked. Then sign and date your request before mailing it to: PO Box 2868, Mobile, AL 36652. On your bill, you will need to write: “I want my calls blocked from _ facility”. The copy of the bill must show that you are the owner of the phone line by including the page with your name, address, and the phone number. You can also request your number to be blocked by printing a copy of your phone bill and mailing it to us. You may block your phone number from an inmate and/or facility by listening to the prompts on the line and pressing the corresponding number to have the inmate and/or facility blocked. Q: Can I block incoming calls from an inmate?Ī: Yes. TV Audio – Audio service for inmates to listen to TV channels broadcasted in facilities.FM Radio – Easy access for listening to streaming local news, talk radio and music.eBooks – A robust library of ebooks with thousands of titles to educate and entertain.Newsfeed – Keep inmates informed with access to popular and current real-time news stories.Game Center – Fun and entertainment for inmates to play popular games and puzzles.Streaming Music – Unlimited listening enjoyment with a music library of rock, pop, rap, country and more.Education – Help inmates learn with courses, modules, videos and other educational materials.Community Corrections – Payment options for electronic monitoring, parole, restitution, community supervision and other fees. ![]()
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